Terms & Conditions

By placing an order on the Celina Rupp Jewellery web site you are agreeing to be bound by the following terms and conditions.

Ordering

jewellery_boxWe accept payment from all major credit/debit cards via Paypal (it is not necessary to have a Paypal account). All payments are to be made in £ pounds sterling and prices quoted are excluding delivery. Items will only be dispatched on receipt of full payment.

Celina Rupp Jewellery reserves the right to change the prices, technical details and specifications of the products and within the website at any time without notice.

Each piece of jewellery comes in a chocolate brown presentation box ready for gift giving (or keeping for yourself)!

Delivery

Orders are normally dispatched all within 14 days or sooner on receipt of cleared payment. Timescales for specially commissioned pieces will be agreed before ordering. We will let you know if any item is out of stock or cannot be dispatched within the 14 days.

UK delivery costs £5 and orders are despatched by Royal Mail Special Delivery and require a signature on delivery. Local orders can be collected from Celina’s workshop in Holm (Tel: 01856 781 770).

International orders are despatched by Airmail. International delivery costs £8.50 and will be calculated automatically during checkout upon entering your country. Customers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

meadow-pendant-22p white-horses-25p

Returns Policy

If for any reason, you are unhappy with a product purchased from Celina Rupp Jewellery, you can return the unused item within 14 days for a refund or exchange. We cannot provide a refund or replace any items made specifically to order including commissioned items and all items made in gold as they are crafted to order and are considered as specials.

Please keep all packaging materials and return goods as they were sent to you. Goods returned to us damaged or lost in transit will not be credited. Please note that the delivery charge on your original order is not refundable unless the return is due to an error on our behalf or a faulty or damaged item. Celina Rupp Jewellery accepts no responsibility for any damage occurring from the incorrect wearing or use of a piece of their jewellery.

Privacy

All payments are securely processed through Paypal and at no time do we have access to your credit/debit card details. Your personal information is stored securely and will never by used for any purpose other than what it was originally provided for. We will never sell or otherwise distribute your personal information or email address.